Aftercare & Support

We're committed to ensuring you enjoy your shutters for years to come. Below you'll find everything you need to keep your shutters looking and performing their best, along with warranty information and a way to get in touch if you need any help.

Care Instructions

Your shutters are built to last, but a little regular care will keep them looking as good as the day they were fitted.

Dust regularly using a soft, dry cloth, feather duster, or the brush attachment of your vacuum cleaner. This prevents dust build-up in the louvre slats.
Wipe down with a slightly damp cloth for a deeper clean. Use warm water with a tiny drop of washing-up liquid if needed.
Dry immediately after wiping to avoid water marks, especially on real wood shutters.

For stubborn marks, use a soft cloth dampened with warm soapy water and gently wipe the affected area.
For composite or waterproof shutters (such as our Vienna range), you can be a little more generous with water — they're designed to handle moisture.
For real wood shutters, always wring out your cloth well and dry immediately after cleaning.

Harsh chemicals — avoid bleach, abrasive cleaners, or furniture polish as these can damage the paint finish.
Excess water — never soak or saturate wood shutters. Prolonged moisture can cause warping.
Rough materials — avoid scouring pads or abrasive cloths that could scratch the surface.
Direct heat — keep hairdryers or heaters away from your shutters to prevent warping or discolouration.

Real wood (Ashwood, Worcester, Portchester) — keep moisture to a minimum. Dust regularly and wipe with a barely-damp cloth.
Composite / MDF — more resilient to moisture; ideal for kitchens. Clean with a damp cloth and mild soap.
Waterproof (Vienna) — perfect for bathrooms and wet rooms. Can be cleaned with water freely. Resistant to humidity and warping.

Warranty Information

All Shutters of Elegance products come with a comprehensive warranty for your peace of mind.

What's Covered

Manufacturing defects in materials and workmanship
Structural integrity of panels, frames and hinges
Paint finish defects (peeling, blistering, or discolouration not caused by misuse)
Warping under normal use and environmental conditions

What's Not Covered

Damage caused by misuse, accident, or neglect
Normal wear and tear over time
Damage from exposure to excessive moisture (for non-waterproof ranges)
Modifications or repairs carried out by anyone other than Shutters of Elegance
Colour variations due to natural light exposure over time

How to Make a Warranty Claim

If you believe there is a defect covered under warranty, please use the Support Query form below or contact us directly:

Phone: 01472 927 011
Email: info@shuttersofelegance.co.uk

Please have your order reference to hand and, if possible, provide photos of the issue. This helps us assess and resolve your claim as quickly as possible.

Operation Videos

Watch our short guides to get the most out of your shutters.

How to Open & Close Shutters

Learn the correct way to open and close your shutter panels to avoid unnecessary stress on the hinges.

How to Adjust Louvres

Tilt your louvres to control light and privacy. See how to adjust them smoothly without forcing.

Tilt Rod Operation

Understanding how the tilt rod controls your louvres for effortless adjustment.

How to Lock & Unlock Shutters

Discover how to use the built-in locking mechanisms on your shutters for added security.

Videos coming soon — we're currently producing these guides for you.

Submit a Support Query

Have an issue with your shutters? Let us know and we'll get back to you as soon as possible. You can also upload photos to help us understand the problem.

Name *

Email *

Phone

Order Reference

Subject *

Description *

Upload Photos (optional, max 5 files, jpg/png/heic, 25MB each)

Ask the Experts

Call our friendly Expert team today for assistance; we're always more than happy to help in any way we can:
01472 927 011

Or email us at:
info@shuttersofelegance.co.uk

Book an Appointment